Refund policy
Refund & Cancellation Policyβ¬
At Mokosh Flowers each arrangement is made to order using fresh, perishable materials. Forβ¬ this reason,β¬β we do not offer refundsβ¬β on floral orβ¬β plant products once they have beenβ¬ prepared for delivery or pickup.β¬
βIf there is ever an issue with your order upon arrival, please contact us right awayβweβreβ¬ committed to making it right. We may offer a replacement if your flowers do not meetβ¬ our quality standards or fail to last at least three days with proper care.β¬
Order Cancellationsβ¬
βOrders may be canceled for a full refundβ¬β only if canceled more than 24 hours inβ¬ advanceβ¬β of the scheduled delivery or pickup date.β¬
Cancellations made within 24 hours of the scheduled delivery or pickup will incur aβ¬β $50β¬ cancellation feeβ¬β to cover material costs and design labor already in progress.β¬
Event clientsβ¬β with QuickBooks invoice numbers mayβ¬β be eligible forβ¬β store creditβ¬β if theirβ¬ event is canceled more thanβ¬β 2 weeksβ¬β prior to the scheduledβ¬β delivery. No store credits areβ¬ available within 2 weeks of the event due to non-refundable material orders from ourβ¬ growers.β¬
All refund and credit decisions remain at theβ¬β discretion of theβ¬β ownerβ¬β.β¬
Failed Deliveries & Redelivery Feesβ¬
βIf a delivery cannot be completed due to an incorrect address, recipient unavailability, orβ¬β inability to reach the recipient, we will attempt to contact the sender to arrange alternateβ¬β delivery.β¬
If redelivery is required, the sender is responsible for aβ¬β redelivery fee equal to theβ¬ original delivery chargeβ¬β. Refunds are not issued for failed deliveries, as our team hasβ¬ already processed perishable materials and committed time and labor to the order.β¬
βSubscription Policyβ¬
All subscription plans come withβ¬β free deliveryβ¬β, provided the subscription is maintainedβ¬ for a minimum ofβ¬β six consecutive monthsβ¬β.β¬
βIf a subscription isβ¬β paused or canceledβ¬β before theβ¬β 6-month minimum is met, the clientβ¬ will be charged retroactively for past deliveries at our standard delivery rate.β¬
βFor example, if you received four deliveries before cancellation, a delivery fee will beβ¬ applied for each of those deliveries and billed at the time of cancellation.β¬
If you have any questions about your order, cancellation, or subscription terms, pleaseβ¬ donβt hesitate to contact us. Weβre here to help.β¬